Terms and Conditions

An “Organization” is the agency, letting, valuation or property management business that registers on the Platform. A “User” is anyone who signs in under that Organization's account. The person who registers an Organization confirms they are authorized to accept these Terms on its behalf, and each User an Organization invites is bound by these Terms for as long as they hold access.

Tenant HQ is a record-keeping and workflow tool: a prospect pipeline, tenant and rent-schedule tracking, billing records, inspections, agreement templates, e-signature tracking, and team chat. It is provided to help Organizations run their own property-management operations more efficiently.

Tenant HQ is not a payment processor, escrow agent, letting agent, valuer, or party to any tenancy, sale or service charge arrangement between an Organization and its clients or tenants. Any rent, billing or payment figures recorded on the Platform are the Organization's own records; we do not collect, hold, or transmit funds on anyone's behalf.

You must provide accurate registration information and keep your password confidential. You are responsible for all activity that happens under your account, and for promptly telling us (or your Organization's admin) if you suspect unauthorized access. Organization admins are responsible for the accounts of Users they invite and for removing access when a team member leaves.

You agree not to, and not to permit anyone else to:

• use the Platform for any unlawful purpose, or in a way that infringes anyone else's rights;
• upload data you do not have the right or consent to store (e.g. a tenant's personal or financial information collected without a lawful basis);
• attempt to access another Organization's data, probe the Platform for vulnerabilities, or circumvent any access control;
• reverse-engineer, resell, or use the Platform to build a competing product; or
• send spam, malware, or otherwise abuse the chat, email or notification features.

Organizations use the Platform to store information about their own prospects, tenants, landlords and properties - names, contact details, identity-check and rental-application records, financial and billing history, and related documents. The Organization is the data controller for this information under applicable Nigerian data-protection law (including the Nigeria Data Protection Act 2023); Tenant HQ acts as a data processor, storing and processing it only to provide the Platform. Organizations are responsible for having a lawful basis to collect and store this data, and for responding to their own clients' and tenants' data-subject requests.

Rental-application links generated by the Platform are private and single-use. Organizations must not share an applicant's link, or another applicant's submitted information, with anyone other than the applicant themselves and authorized staff.

Some features - application-invite emails, payment-reminder emails, and similar notifications - are sent through third-party email delivery on the Organization's behalf. We are not responsible for delivery failures caused by a recipient's mail provider, an incorrect address on file, or a third-party provider's outage.

The Platform, its design, and its underlying software belong to us or our licensors. Organizations and Users keep ownership of the data they put into the Platform (client records, documents, templates, messages) and grant us only the limited right to store, process and display it as needed to provide the service.

We may suspend or terminate access for an Organization or User that breaches these Terms, misuses the Platform, or where required by law. An Organization admin may stop using the Platform at any time; on request, we will provide a reasonable window to export an Organization's data before it is deleted.

The Platform is provided “as is”. We do not guarantee it will be uninterrupted or error-free, and we are not liable for decisions an Organization makes based on records kept in it (including rent, billing, or verification records it enters or automates). To the fullest extent permitted by law, our liability for any claim arising from use of the Platform is limited to direct damages, and we are not liable for indirect, incidental, or consequential loss.

We may update these Terms from time to time; the “Last updated” date above will change accordingly. Continued use of the Platform after an update means you accept the revised Terms. Material changes will be flagged in-app where practical.

These Terms are governed by the laws of the Federal Republic of Nigeria.

Questions about these Terms can be sent to the organization administrator who manages your account, or to our support contact listed in-app.